"Hey Dan, great presentation, thanks for that."
"Ah, no problem. I got your e-mail on the changes you wanted. I made most of them, but uhm, some of them were a bit, ah, vague?"
"Which one?"
"Well, I had a bit of trouble with this one here."
"What's wrong with that one."
"Make it look better?"
"Yeah. Y'know, spruce it up a little."
"I don't suppose you could be a little more....specific on that?"
"Uhm, yeah, you know, just, sharpen things up. Bit more....modern."
"Well, I used the standard company template. That's generally how we do presentations."
"Yeah I know, but the standard template is so old, isn't it? I really want this presentation to be cutting-edge."
"So...you want the background changed?"
"No, the background's fine."
"You want...a different font?"
"No, I like the font."
"So you just want it to be..."
"...better."
"Uhm...okay...then. Well...let me work on that and we'll see how it goes, yeah?"
"Great! Thanks!"
This is a 
And the problem is?
I don't know what the hell he's talking about.